Question 1

Which of the following is true of one-way communication as compared to two-way communication?

Accepted Answer

A)   One-way communication is faster and easier for the sender than two-way communication.
B)   One-way communication is more time-consuming than two-way communication.
C)   One-way communication is more accurate than two-way communication.
D)   One-way communication is more effective than two-way communication.
E)   One-way communication is more likely to be understood than two-way communication.F) All of the above
G) A) and B)

Question 2

The employee that went to HR was practicing ________ communication.

Accepted Answer

A)   formal
B)   informal
C)   grapevine
D)   filtered
E)   perceptiveF) A) and D)
G) B) and C)

Question 3

Janet, a manager, sends an e-mail warning Kevin, a subordinate, of disciplinary action to be taken if he continues to take long coffee breaks and spend too much time on personal phone calls. However, Kevin did not attach too much importance to the e-mail. He felt it was akin to a passing reminder. Which of the following is a reason why Janet should have spoken to Kevin directly and avoided the use of e-mail?

Accepted Answer

A)   Electronic media leaves a permanent record of communication for later reference.
B)   Electronic media encourages more people to participate and share their ideas with.
C)   Electronic media prevents interpretation of subtle nonverbal cues conveyed by a sender.
D)   Electronic media increases time and expenses related to traveling, photocopying, and mailing.
E)   Electronic media is an ineffective tool for communicating routine messages.F) B) and C)
G) B) and D)

Question 4

Jeremy, a manager, calls for a meeting with his subordinate, Nadia, to discuss a new project. When she gives her opinion, Jeremy summarizes it in order to ensure that he has understood Nadia's point the way she meant it. In which of the following practices, leading to effective communication, is Jeremy involved?

Accepted Answer

A)   filtering
B)   encrypting
C)   groupthink
D)   reflection
E)   crowdsourcingF) A) and B)
G) C) and D)

Question 5

HR moved quickly to send the information to keep the organization moving. This is an example of an organization without any barriers to information flow or a

Accepted Answer

A)   disregard for rumors.
B)   prevention of rumors.
C)   boundarylessness organization.
D)   formal communication.
E)   filtered communication.F) All of the above
G) A) and D)

Question 6

Which of the following is true of the richest media?

Accepted Answer

A)   They provide feedback after an extended period of time.
B)   They prevent the use of different types of cues.
C)   They limit the use of descriptive language.
D)   They are more personal than technological.
E)   They are expensive and tedious to use.F) A) and D)
G) B) and D)

Question 7

Compare and contrast formal and informal communications.

Accepted Answer

Formal communications are official, orga...

Question 8

Carla met her manager to discuss an issue she was facing in the office. During the meeting, her manager's phone was constantly ringing. This made it difficult for Carla to explain her problem clearly. Her manager, distracted by the ringing phone, could not grasp the significance of the problem and sent Carla back with half-hearted promises to take appropriate action. In this scenario, the ringing telephone represents

Accepted Answer

A)   a cue.
B)   noise.
C)   a filter.
D)   a communication channel.
E)   media richness.F) C) and D)
G) D) and E)

Question 9

One-way communication is more difficult and time-consuming than two-way communication.

Accepted Answer

A) True 
 B)False

Question 10

Justin, an American sales manager, travels to Brazil to make a business presentation. His counterpart, Pedro, does not speak English very well. During the presentation, when Justin pauses after a question, Pedro takes a long time to respond. When he does respond, he uses poor grammar and mispronounces. How should Pedro's reaction be interpreted?

Accepted Answer

A)   Pedro lacks experience in his field.
B)   Pedro is thinking slowly in his language.
C)   Pedro is not interested in the presentation.
D)   Pedro has poor knowledge of the topic.
E)   Pedro is stereotyping Justin.F) B) and E)
G) A) and B)

Question 11

Which of the following is an advantage of oral communication?

Accepted Answer

A)   The message can be revised several times before being released.
B)   The receiver can gauge the sender's sincerity.
C)   The message remains the same even after it is relayed through others.
D)   The receiver has more time to analyze the message.
E)   The message becomes a permanent record that can be saved.F) None of the above
G) A) and B)

Question 12

_____ is not just for poor performers.

Accepted Answer

A)   Coaching
B)   Mentoring
C)   Filtering
D)   Managing
E)   CommunicatingF) A) and D)
G) B) and E)

Question 13

Which of the following is an advantage of communicating electronically?

Accepted Answer

A)   Sensitive or private information can be safely transmitted.
B)   Information can be shared rapidly with a large number of stakeholders.
C)   Higher-quality decisions can be made in comparison to face-to-face communication.
D)   Complex problems can be solved effectively.
E)   Engenders more trust among users than does face-to-face communication.F) A) and D)
G) C) and D)

Question 14

The original memo sent by the CEO is an example of ________ communication.

Accepted Answer

A)   downward
B)   upward
C)   horizontal
D)   grapevine
E)   intrapersonalF) A) and B)
G) All of the above

Question 15

Coolness, lack of interest, and a feeling of superiority are all signals of

Accepted Answer

A)   negative verbal communication.
B)   negative nonverbal communication.
C)   positive verbal communication.
D)   positive nonverbal communication.
E)   status updates.F) B) and C)
G) A) and E)

Question 16

_____ communication travels from lower to higher ranks in the hierarchy of an organization.

Accepted Answer

A)   Intrapersonal
B)   Horizontal
C)   Upward
D)   Asynchronous
E)   SerialF) C) and D)
G) D) and E)

Question 17

The grapevine within an organization can be destructive when irrelevant or erroneous gossip and rumors proliferate and harm operations.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following holds true for the use of electronic media at work?

Accepted Answer

A)   It encourages more people to participate and share their ideas with others.
B)   It is effective for solving all types of complex problems.
C)   It aids interpretation of subtle nonverbal cues conveyed by a sender.
D)   It engenders more trust among users than face-to-face communication.
E)   It does not allow sensitive or private information to be leaked.F) A) and B)
G) C) and D)

Question 19

The e-mail that HR sent is an example of _______ communication.

Accepted Answer

A)   one-way
B)   two-way
C)   filtered
D)   perceptive
E)   boundarylessF) A) and D)
G) A) and B)

Question 20

Sabrina, a working mother, comes home after a hard day at the office. Her seven-year old son, Liam, wants to tell her about his day at school. He begins to explain about how he got selected for his school's soccer team. However, Sabrina is unable to pay attention to her son out of sheer exhaustion. In this context, Sabrina's fatigue represents _____ in the communication process between herself and her son.

Accepted Answer

A)   a physical barrier
B)   perceptual bias
C)   ambiguity
D)   an attitudinal barrier
E)   noiseF) B) and D)
G) A) and B)

Exam 13: Communicating

Correct Answer
verified

Correct Answer
verified

HR moved quickly to send the information to keep the organization moving. This is an example of an organization without any barriers to information flow or a

Correct Answer
verified

Correct Answer
verified

Which of the following is true of one-way communication as compared to two-way communication?

Correct Answer
verified

Correct Answer
verified

One-way communication is more difficult and time-consuming than two-way communication.

Correct Answer
verified

Which of the following holds true for the use of electronic media at work?

Correct Answer
verified

_____ is not just for poor performers.

Correct Answer
verified

Correct Answer
verified

Compare and contrast formal and informal communications.

Correct Answer
verified
Formal communications are official, orga...
View Answer

Which of the following is true of the richest media?

Correct Answer
verified

The original memo sent by the CEO is an example of ________ communication.

Correct Answer
verified

Coolness, lack of interest, and a feeling of superiority are all signals of

Correct Answer
verified

The e-mail that HR sent is an example of _______ communication.

Correct Answer
verified

The employee that went to HR was practicing ________ communication.

Correct Answer
verified

Which of the following is an advantage of oral communication?

Correct Answer
verified

_____ communication travels from lower to higher ranks in the hierarchy of an organization.

Correct Answer
verified

Which of the following is an advantage of communicating electronically?

Correct Answer
verified

The grapevine within an organization can be destructive when irrelevant or erroneous gossip and rumors proliferate and harm operations.

Correct Answer
verified

Exam 13: Communicating

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

HR moved quickly to send the information to keep the organization moving. This is an example of an organization without any barriers to information flow or a

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is true of one-way communication as compared to two-way communication?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

One-way communication is more difficult and time-consuming than two-way communication.

Correct AnswerverifiedShow Answer

Which of the following holds true for the use of electronic media at work?

Correct AnswerverifiedShow Answer

_____ is not just for poor performers.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Compare and contrast formal and informal communications.

Correct AnswerverifiedFormal communications are official, orga...View AnswerShow Answer

Which of the following is true of the richest media?

Correct AnswerverifiedShow Answer

The original memo sent by the CEO is an example of ________ communication.

Correct AnswerverifiedShow Answer

Coolness, lack of interest, and a feeling of superiority are all signals of

Correct AnswerverifiedShow Answer

The e-mail that HR sent is an example of _______ communication.

Correct AnswerverifiedShow Answer

The employee that went to HR was practicing ________ communication.

Correct AnswerverifiedShow Answer

Which of the following is an advantage of oral communication?

Correct AnswerverifiedShow Answer

_____ communication travels from lower to higher ranks in the hierarchy of an organization.

Correct AnswerverifiedShow Answer

Which of the following is an advantage of communicating electronically?

Correct AnswerverifiedShow Answer

The grapevine within an organization can be destructive when irrelevant or erroneous gossip and rumors proliferate and harm operations.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Formal communications are official, orga...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified