Question 1

When collecting information before composing a business document, you should gather information that will answer which of these questions?

Accepted Answer

A)   What does the receiver need to know about this topic?
B)   What is the receiver to do after reading this document?
C)   What will happen if the receiver doesn't do what you're requesting?
D)   The information you collect should answer all of these questions.E) B) and D)
F) All of the above

Question 2

The indirect pattern works well with three kinds of messages: (a) bad news, (b) ideas that require persuasion, and (c) sensitive news.

Accepted Answer

A) True 
 B)False

Question 3

Formal research methods are generally required for what type(s)  of business document(s) ?

Accepted Answer

A)   Routine e-mail messages
B)   Routine memos
C)   Long reports and complex business problems
D)   All of the above would require formal research.E) A) and B)
F) A) and C)

Question 4

Which of the following sentences is most effective in de-emphasizing the bad news?

Accepted Answer

A)   Although cash refunds are not offered, you can exchange resalable merchandise.
B)   Although you can exchange returned merchandise, cash refunds are not available.
C)   Since we only exchange merchandise, it is impossible for you to receive a cash refund.
D)   Because of our exchange policy, you may not receive a cash refund.E) A) and B)
F) A) and C)

Question 5

Which of the following contains no sentence faults?

Accepted Answer

A)   Which is why we are considering new health insurance options.
B)   HealthNet's coverage is extensive, and the rates are fair.
C)   Review the list of benefits, then let me know what you think.
D)   Having good health insurance is important to employees we need to keep that in mind.E) B) and D)
F) None of the above

Exam 3: Composing Business Messages

The indirect pattern works well with three kinds of messages: (a) bad news, (b) ideas that require persuasion, and (c) sensitive news.

Correct Answer
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When collecting information before composing a business document, you should gather information that will answer which of these questions?

Correct Answer
verified

Which of the following sentences is most effective in de-emphasizing the bad news?

Correct Answer
verified

Formal research methods are generally required for what type(s) of business document(s) ?

Correct Answer
verified

Which of the following contains no sentence faults?

Correct Answer
verified

Exam 3: Composing Business Messages

The indirect pattern works well with three kinds of messages: (a) bad news, (b) ideas that require persuasion, and (c) sensitive news.

Correct AnswerverifiedShow Answer

When collecting information before composing a business document, you should gather information that will answer which of these questions?

Correct AnswerverifiedShow Answer

Which of the following sentences is most effective in de-emphasizing the bad news?

Correct AnswerverifiedShow Answer

Formal research methods are generally required for what type(s) of business document(s) ?

Correct AnswerverifiedShow Answer

Which of the following contains no sentence faults?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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