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Text mining, which monitors web chatter, helps in managing customer relationships and spotting crises early.

A) True
B) False

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True

A standardized and regularly updated output from a publisher that can be embedded in a customized mashup is known as a ________.


A) dashboard
B) pixel
C) web feed
D) portlet

E) A) and D)
F) A) and C)

Correct Answer

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Which of the following prevents the slowing down of an operational system?


A) building a data warehouse
B) housing all data on a common server
C) running system queries simultaneously
D) storing critical data on e-mail

E) B) and C)
F) A) and B)

Correct Answer

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Which of the following is an accurate definition of the web metric "unique visitors"?


A) the number of first time visitors to a site
B) the number of repeated visitors to a site
C) the number of visitors who could not access a site
D) the expected number of visitors during a day

E) A) and B)
F) B) and C)

Correct Answer

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Which of the following is an accurate definition of a mashup?


A) a software tool that allows users to feed information into a system using different view modes
B) a graphical user interface that organizes and summarizes information vital to a user's role and the decisions that the user makes
C) an approach to aggregating content from multiple sources on customizable web pages
D) a type of software that tracks user activity over the Internet

E) B) and C)
F) All of the above

Correct Answer

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Mashup is an approach to aggregating content from multiple internal and external sources on customizable web pages.

A) True
B) False

Correct Answer

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iTicket, an online event-ticketing site, recently discovered that most of its good seats for a widely anticipated concert were preemptively booked in bulk by brokers. This resulted in a shortage of tickets that the public could have bought themselves. Which of the following would have best helped the brokers to book tickets in such large numbers?


A) neural nets
B) dashboards
C) bots
D) mashups

E) B) and C)
F) None of the above

Correct Answer

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Which of the following is a characteristic of decisions made at an organization's strategic level?


A) They involve predetermined policies and procedures that spell out how to handle different situations.
B) They are mostly concerned with routine transactions directly involving customers.
C) They make use of business intelligence to address issues such as product development and marketing plans.
D) They have widespread effects which impact suppliers, customers, and the whole industry.

E) C) and D)
F) A) and C)

Correct Answer

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Mid-level decisions undertaken by managers by drawing upon business intelligence to implement marketing plans and product development are made at the tactical level.

A) True
B) False

Correct Answer

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Clickstream data refers to every single click by every visitor, along with associated data revealing customer behavior.

A) True
B) False

Correct Answer

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The online analytical processing system allows users to slice and dice massive amounts of data stored in data warehouses to reveal significant patterns and trends.

A) True
B) False

Correct Answer

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True

Shirley Yearwood is an analyst at a retail outlet and is required to assess customer data to understand buying patterns of customers when they purchase multiple items. What analysis process will best help her to analyze purchasing habits of customers who bought gum boots along with umbrellas, ties along with shirts, and hair clips along with headbands among other related products?


A) online analytical processing
B) market basket analysis
C) what-if analysis
D) goal seeking analysis

E) All of the above
F) None of the above

Correct Answer

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Which of the following is a feature of optimization?


A) It enables a user to control the output of a process by changing only a single variable.
B) It analyzes historical and seasonal trends to optimize productivity.
C) It allows a user to change many variables to reach its maximum or minimum target.
D) It allows a user to "slice-and-dice" or drill down massive amounts of data stored into data warehouses.

E) A) and D)
F) A) and C)

Correct Answer

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Which of the following real-life functions does an intelligent agent perform?


A) classifying and indexing web pages for search engines
B) collecting and sorting a company's sales data
C) tracking Internet usage patterns of a company's employees
D) monitoring the Internet to screen out malicious software and viruses

E) B) and D)
F) B) and C)

Correct Answer

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Which of the following is a function of online analytical processing?


A) mimicking the reasoning of a human expert to arrive at a decision
B) organizing and summarizing information vital to an individual's role in an organization
C) feeding vast amounts of information into data warehouses
D) helping organizations spot suspicious activity

E) C) and D)
F) B) and D)

Correct Answer

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OLAP systems achieve their speed and their slice-and-dice capabilities by building multidimensional data cubes.

A) True
B) False

Correct Answer

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Data warehouses offer an opportunity to combine the data housed in separate systems into one and then load it to a database optimized for complex queries.

A) True
B) False

Correct Answer

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True

Which of the following is an accurate definition of conversion rate?


A) the ratio of visitors who complete some activity divided by the total number of visitors
B) the ratio of clicks on an ad divided by the number of times the ad was delivered
C) the ratio of people who have not visited the site for over 30 days divided by the number of total visitors
D) the ratio of clicks by advertisers divided by total number of visitors

E) All of the above
F) C) and D)

Correct Answer

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Jane Adams is a director at Wilderness, a travel house in Manhattan. What type of decision does she take in opening another branch of the company in Chicago?


A) strategic-level decision
B) tactical-level decision
C) operational-level decision
D) mid-level decision

E) B) and C)
F) B) and D)

Correct Answer

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Text mining is a discovery process in which unstructured text information is the source of business intelligence.

A) True
B) False

Correct Answer

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