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Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

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Question 31

Multiple Choice

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Which of the following is not true of e-mail?

A) The average worker can receive hundreds of e-mails in a day.
B) Texting and social networking have begun to reduce the dominance of e-mail.
C) The number of e-mail users worldwide has peaked and begun to decline.
D) Many computer applications require an e-mail address for access.
E) Most workers feel that they can answer only a few dozen e-mails per day.

F) D) and E)
G) B) and E)

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Question 32

Multiple Choice

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Which of the following is an example of empathetic communication?

A) "We need to get this job finished on time if we want to keep our jobs."
B) "These intense deadlines are both unreasonable and unfair."
C) "You don't have a choice;this is the job we hired you to do."
D) "I understand your frustration;this deadline is intense,and we're running on reduced staff."
E) "If you don't like your job,we can easily replace you."

F) C) and E)
G) C) and D)

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Question 33

True/False

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When a supervisor is afraid to voice an idea because she fears criticism,the result is a receiver barrier.

Which of the following is not a way in which nonverbal communication is expressed?

The introduction to a business speech should

An order-taker who has a thick accent,and someone who speaks too fast at a fast-food drive-through,are examples of communication barriers.

An audience can typically remember about 10 points from a speech.

Generally people retain about 75 percent of what they hear.

In general,one long meeting is preferable to several shorter meetings.

Gender differences-the idea that,on average,men and women often have different communication styles

A(n) ______ form of media allows receivers to observe multiple cues,such as body language and tone of voice,and allows senders to get feedback.Face-to-face communication is an example of this form of media.

This question contains two parts;be sure to answer both.First,define the concept of security in the digital age.Second,imagine that you manage the customer-service department at the local utility (provider of electricity and natural gas).Name at least three specific measures that your department could take to prevent security breaches on the Internet.

Of the following,which medium is the richest?

Which of the following statements is not true of social media?

Active ______ is the process of actively decoding and interpreting verbal messages,which requires full attention and processing.

This question contains two parts;be sure to answer both.First,what is the grapevine,and when does the grapevine flourish and thrive? Second,suppose that you manage a small laboratory that develops fragrances (men's colognes,women's perfumes,unisex deodorants).The office grapevine is thriving;employees believe that the company is about to be purchased by a much larger firm,and that the result will be a move to another state,decreased benefits,and massive layoffs.While the company is under negotiations to be purchased,there will be no move or change in benefits based on the purchase.Layoffs could occur,but it's hard to say at this point.Describe several ways that you might get the grapevine under control.

When using text messages for important workplace communications,use abbreviations and emojis to streamline the communication.

Which of the following is a "do" when attempting to improve communication?

Formal channels of communication are typically faster than the grapevine.

This question contains two parts;be sure to answer both.First,define the concept of media richness,explaining which forms of media are richer,which are less rich,and why.Next,suppose that you manage a local branch of the U.S.Post Office.You need to communicate three key pieces of information: (a)an annual performance appraisal for each of the employees at the branch, (2)an update regarding the sales of commemorative stamps to a regional manager,and (3)information regarding postage rate increases to the general public.Which type of media would you use for each of these three pieces of information?