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The extended ERP component that provides an integrated view of the customer's relationship with the organization is the:


A) CRM component.
B) SCM component
C) Business Intelligence component
D) E-business component

E) A) and C)
F) A) and B)

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Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?


A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components

E) A) and B)
F) All of the above

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The extended ERP component that helps optimize the supply chain from acquisition of raw materials to receipt of finished goods by customers is the:


A) CRM component
B) SCM component
C) Business Intelligence component
D) E-business component

E) A) and B)
F) B) and D)

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One of the three basic attributes of a successful ERP project is overall __________.

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_____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.

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___________________________ is a dimension of social responsibility that includes everything from hiring minority workers to making safe products.


A) Corporate responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT

E) A) and B)
F) None of the above

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Oracle, SAP and Microsoft Dynamics are the biggest ERP vendors.

A) True
B) False

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The current impetus to innovate comes from the need to cut costs, while still creating a ___________________.

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________________________ describes the manufacture, management, use, and disposal of information technology in a way that minimizes damage to the environment, which is a critical part of a corporation's responsibility.


A) Corporate responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT

E) A) and D)
F) All of the above

Correct Answer

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The large toy manufacturer described in the book was unable to fulfill any of its Web orders less than a week before Christmas because:


A) There were no toys left in the warehouse.
B) There were no trucks available to deliver the toys.
C) It could not organize its basic order processing function.
D) There had been a huge snowstorm.

E) A) and B)
F) A) and C)

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An ERP's main purpose is to provide support and __________ to a business process.

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Innovation is the _______________ of new equipment or methods.

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____________ ERP components are the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.

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One of the three basic attributes of a successful ERP project is solid __________ plans.

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Integrations are achieved by using ___________.

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Successful ERP projects share all of the following basic attributes except:


A) Overall fit
B) Custom made
C) Proper business analysis
D) Solid implementation plans

E) C) and D)
F) None of the above

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Human resource components have the ability to identify employees that are likely to ________ the company.

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The City of Winnipeg's ERP system integrated:


A) More than 5,000 diverse systems
B) More than 100 diverse systems
C) Fewer than 50 diverse systems
D) About 10 diverse systems

E) B) and D)
F) B) and C)

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Some companies view an ERP as a __________, strategic evil.

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________________ is a dimension of social responsibility that refers to the position a firm takes on social and political issues.


A) Corporate responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT

E) C) and D)
F) A) and D)

Correct Answer

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