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Exam 2: Decisions and Processes: Value Driven Business

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Question 1

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The proportion of the market that a firm captures is called market share.

A) True
B) False

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Question 2

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Managers use transactional information when making structured decisions at the operational level.

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B) False

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A shopping _______________ is software that will search several retailer websites and provide a comparison of each retailer's offerings including price and availability.

A business management system is a graphic description of a process,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

What is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome?

Effectiveness MIS metrics measure the impact MIS has on business processes and activities,including customer satisfaction and customer conversion rates.

Which of the below is considered the output in the systems thinking example of a TPS?

What improves managerial level business processes?

Decision support systems or DSS's model information using OLAP,which provides assistance in evaluating and choosing among different courses of action.Which of the below does not represent an example of a DSS in business?

A business _____________ management system focuses on evaluating and improving processes that include both person-to-person workflow and system-to-system communications.

Market share measures a firm's external performance relative to that of its competitors.Which of the following represents how a firm measures market share?

Return on investment indicates the earning power of a project.

Digital dashboards offer consolidation,drill-down,and slice-and-dice capabilities.

The basic business system that serves the operational level (analysts)and assists in making structure decisions is called ______________ processing system.

A digital ______________ tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs.

Tom Repicci is a manager for a McDonald's restaurant.Many of his key responsibilities include analyzing data and making key decisions for the success of his store.Tom's store has been experiencing decreased sales for breakfast services over the past 3 months.Tom is unsure why breakfast revenues are down while lunch and dinner revenues remain unchanged.Tom believes that he can drive revenue up by implementing a few different breakfast promotions such as free coffee or hash browns with the purchase of a meal.Tom performs an extensive analysis of how continuous changes in breakfast promotions could impact his daily revenue.What type of DSS analysis is Tom performing?

_____________ is the process of computerizing manual tasks,making them more efficient and effective and dramatically lowering operational costs.

Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making.What is the primary difference between OLTP and OLAP?

When evaluating the six-step decision making process,what occurs during the problem identification step?

What encompasses all organizational information and its primary purpose is to support the performance of managerial analysis or semistructured decisions?