Question 1

______________ is a process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance.

Accepted Answer

The answer of ______________ is a process of continuously measuring...

Question 2

When evaluating the six-step decision making process,what occurs during the solution implementation step?

Accepted Answer

A)  The process will begin again if the decisions made were incorrect
B)  Defining the problem as clearly and precisely as possible
C)  Details of every solution possible including ideas that seem far fetched
D)  The solution that best solves the problem is selectedE) A) and C)
F) All of the above

Question 3

How does a DSS typically differ from an EIS?

Accepted Answer

A)  EIS requires data from external sources to support unstructured decisions where a DSS typically uses internal sources to support semistructured decisions
B)  DSS typically uses external sources and EIS use internal sources to support decisions
C)  A DSS never uses external sources
D)  EIS always uses internal sources to support structured decisionsE) C) and D)
F) A) and B)

Question 4

Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.

Accepted Answer

A) True 
 B)False

Question 5

Mutation is a mathematical method of handling imprecise or subjective information.

Accepted Answer

A) True 
 B)False

Question 6

Executive information systems are starting to take advantage of ______________ intelligence to support strategic decision making,by stimulating human thinking and behavior.

Accepted Answer

The answer of Executive information systems are starting to take...

Question 7

Sensitivity analysis,what-if analysis,optimization analysis,and market basket analysis are the common DSS analysis techniques.

Accepted Answer

A) True 
 B)False

Question 8

A decision support system models __________ to support managers and business professionals during the decision-making process.

Accepted Answer

The answer of A decision support system models __________ to...

Question 9

CSFs and KPIs are two core metrics used to evaluate results and measure the progress of a project for a business.Which of the below represents the acronyms for CSF and KPI?

Accepted Answer

A)  Continual success factors and key performance indicators
B)  Critical success factors and key project ideas
C)  Customer success findings and key project ideas
D)  Critical success factors and key performance indicatorsE) A) and B)
F) All of the above

Question 10

Which of the below represent the four main DSS analysis techniques outlined in the chapter?

Accepted Answer

A)  What-If Analysis,Sensitivity Analysis,Goal-Seeking Analysis,Optimization Analysis
B)  Workflow Analysis,Sensitivity Analysis,Growth Analysis,Organizational Analysis
C)  What-If Analysis,Structured Analysis,Goal-Seeking Analysis,Optimization Analysis
D)  What-If Analysis,Sensitivity Analysis,Growth Analysis,Organizational AnalysisE) None of the above
F) A) and D)

Question 11

Which of the below would create transactional information?

Accepted Answer

A)  Projecting future sales growth
B)  Making an airline reservation
C)  A semistructured decision to hire more employees
D)  Generating payroll reportsE) None of the above
F) A) and B)

Question 12

The construction of a new city subway station and the processing of monthly payroll are both considered types of projects as defined in your text.

Accepted Answer

A) True 
 B)False

Question 13

Virtual reality is the viewing of the physical world with computer-generated layers of information added to it.

Accepted Answer

A) True 
 B)False

Question 14

______________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

Accepted Answer

The answer of ______________ systems are computerized advisory programs that...

Question 15

Which term is used to describe the ease with which people perform transactions and/or find information?

Accepted Answer

A)  Usability
B)  Customer satisfaction
C)  Financial
D)  Conversion ratesE) B) and C)
F) A) and C)

Question 16

What type of process includes order processing,customer service processing,sales processing,customer billing processing,and order shipping processing?

Accepted Answer

A)  Customer-facing processes
B)  Business-facing processes
C)  Industry-specific customer-facing processes
D)  All of the aboveE) None of the above
F) C) and D)

Question 17

A swim lane layout arranges the steps of a business process into a circle with pictures showing the process flows.

Accepted Answer

A) True 
 B)False

Question 18

_________ focuses on the extent to which an organization is using its resources in an optimal way.

Accepted Answer

The answer of _________ focuses on the extent to which...

Question 19

Which of the below represents the three different levels of a company pyramid from the top to the bottom?

Accepted Answer

A)  Managerial - Strategic - Operational
B)  Strategic - Managerial - Operational
C)  Operational - Managerial - Strategic
D)  Strategic - Operational - ManagerialE) None of the above
F) C) and D)

Question 20

Which of the following offers an example of an intelligent agent that uses a multi-agent system?

Accepted Answer

A)  A cargo transport system
B)  Book distribution center
C)  A flu epidemic
D)  All of the aboveE) C) and D)
F) A) and C)

Exam 2: Decisions and Processes: Value Driven Business

The construction of a new city subway station and the processing of monthly payroll are both considered types of projects as defined in your text.

Correct AnswerverifiedShow Answer

Which of the following offers an example of an intelligent agent that uses a multi-agent system?

Correct AnswerverifiedShow Answer

A swim lane layout arranges the steps of a business process into a circle with pictures showing the process flows.

Correct AnswerverifiedShow Answer

Mutation is a mathematical method of handling imprecise or subjective information.

Correct AnswerverifiedShow Answer

Sensitivity analysis,what-if analysis,optimization analysis,and market basket analysis are the common DSS analysis techniques.

Correct AnswerverifiedShow Answer

CSFs and KPIs are two core metrics used to evaluate results and measure the progress of a project for a business.Which of the below represents the acronyms for CSF and KPI?

Correct AnswerverifiedShow Answer

Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.

Correct AnswerverifiedShow Answer

What type of process includes order processing,customer service processing,sales processing,customer billing processing,and order shipping processing?

Correct AnswerverifiedShow Answer

Virtual reality is the viewing of the physical world with computer-generated layers of information added to it.

Correct AnswerverifiedShow Answer

A decision support system models __________ to support managers and business professionals during the decision-making process.

Correct AnswerverifiedShow Answer

How does a DSS typically differ from an EIS?

Correct AnswerverifiedShow Answer

Which of the below represents the three different levels of a company pyramid from the top to the bottom?

Correct AnswerverifiedShow Answer

______________ is a process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance.

Correct AnswerverifiedShow Answer

When evaluating the six-step decision making process,what occurs during the solution implementation step?

Correct AnswerverifiedShow Answer

______________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

Correct AnswerverifiedShow Answer

Which of the below represent the four main DSS analysis techniques outlined in the chapter?

Correct AnswerverifiedShow Answer

Which of the below would create transactional information?

Correct AnswerverifiedShow Answer

_________ focuses on the extent to which an organization is using its resources in an optimal way.

Correct AnswerverifiedShow Answer

Executive information systems are starting to take advantage of ______________ intelligence to support strategic decision making,by stimulating human thinking and behavior.

Correct AnswerverifiedShow Answer

Which term is used to describe the ease with which people perform transactions and/or find information?

Correct AnswerverifiedShow Answer

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