Question 1

_______________ means identifying the best-in-class performance by a company in your area and then comparing your processes to theirs.

Accepted Answer

A)  Scenario planning
B)  Forecasting
C)  Benchmarking
D)  Environmental scanning
E)  AdaptingF) B) and E)
G) A) and D)

Question 2

It was recently announced that Animal Organics was selling off its pork division in order to realign itself more competitively in the marketing of its other products.This is an example of managing the task environment through

Accepted Answer

A)  diversification.
B)  acquisition.
C)  merger.
D)  divestiture.
E)  domain selection.F) A) and B)
G) A) and D)

Question 3

Wal-Mart recently engaged Amazon.com in a price war,offering best-selling books for first $10,then $9,and now Target Stores has jumped into the war with best sellers for $8.98.This scenario is an example of which aspect of the competitive environment?

Accepted Answer

A)  Customers
B)  Competitors
C)  Regulators
D)  The economy
E)  The political environment of the timeF) A) and D)
G) A) and B)

Question 4

The first question in understanding competitive environments is,"Who is the competition?"

Accepted Answer

A) True 
 B)False

Question 5

In the future the labor force will be even more homogenous than it is today.

Accepted Answer

A) True 
 B)False

Question 6

Methods for adapting the technical core to changes in the environment are called

Accepted Answer

A)  flexible processes.
B)  smoothing effects.
C)  buffering.
D)  benchmarking.
E)  environmental scanning.F) None of the above
G) A) and E)

Question 7

When Yancy's Yogurt Company acts on its own to promote the yogurt industry as a whole,the company is practicing

Accepted Answer

A)  competitive aggression.
B)  competitive pacification.
C)  public relations.
D)  voluntary cooptation.
E)  cooperative action.F) B) and C)
G) A) and E)

Question 8

Domain selection,diversification,mergers/acquisitions and divestiture are all examples of

Accepted Answer

A)  illegal boundary management.
B)  maneuvering the competition.
C)  strategic maneuvering.
D)  independent strategies.
E)  portfolio maneuvering.F) B) and C)
G) C) and D)

Question 9

The five-by-eight inch card with one rule on it-"Use good judgment in all situations"-that employees at Nordstrom receive as the employee handbook tells the employees a great deal about their company's

Accepted Answer

A)  organizational location.
B)  business environment.
C)  organization culture.
D)  environmental scanning.
E)  macroenvironment.F) A) and D)
G) D) and E)

Question 10

The best advice for using forecasts is

Accepted Answer

A)  use multiple forecasts and perhaps average their predictions.
B)  forecasts become more accurate the further into the future you predict.
C)  forecasts improve the data used to construct them.
D)  the more complex the forecast,the more accurate it is.
E)  Unexpected events are all the more reason to stick to the forecast.F) None of the above
G) B) and C)

Question 11

Which of the following statements about workforce demographics is true?

Accepted Answer

A)  Training of entry-level workers is not needed in today's modern workplace.
B)  Workforce demographics have little to do with human resource strategies.
C)  Entry-level workers are likely to be relatively scarce over the next five years.
D)  Population growth influences the size and composition of the labor force.
E)  Technical tasks can be sent overseas to be accomplished,but companies usually then have to pay more for labor.F) A) and D)
G) C) and E)

Question 12

Which of the following statements about organizational culture is true?

Accepted Answer

A)  Corporate mission statements are always a true expression of culture.
B)  Who is hired and fired and why indicate the firm's real value and are a clue to the corporate culture.
C)  A strong culture is an inconsistent culture so it can adapt quickly to environmental changes.
D)  The competing-values model of culture includes the "individual" type of culture as a category.
E)  It is unimportant to diagnose organizational cultures when two organizations are considering a merger.F) None of the above
G) B) and C)

Question 13

Measures of various characteristics of the people who make up groups or other social units are called

Accepted Answer

A)  psychographics.
B)  demographics.
C)  social characteristics.
D)  lifestyle analytics.
E)  unit characterization.F) D) and E)
G) A) and C)

Question 14

If an organization's culture is internally oriented,flexible and tends to be based on the values and norms associated with affiliation,it could best be described as a _______ type of culture.

Accepted Answer

A)  group culture
B)  hierarchical culture
C)  rational culture
D)  adhocracy
E)  values-orientedF) B) and E)
G) A) and D)

Question 15

The two types of proactive strategies for influencing an organization's environment include

Accepted Answer

A)  dependent strategies and independent strategies.
B)  independent action and cooperative action.
C)  cooperative strategies and strategic maneuvering.
D)  strategic maneuvering and dependent strategies.
E)  independent action and strategic maneuvering.F) B) and C)
G) A) and E)

Question 16

List actions and attitudes that mean excellent customer service.Illustrate each from your own experiences as either a customer or a service provider.

Accepted Answer

1. Prompt and attentive communication: A...

Question 17

Benchmarking represents alternative combinations of different factors into a total picture of the environment and the firm.

Accepted Answer

A) True 
 B)False

Question 18

Describe the culture of an organization that you have either worked in or studied.Which of the four types of organizational culture described in the chapter does the organization illustrate? Justify your answer.

Accepted Answer

I have worked in an organization that ha...

Question 19

_____________ refers to the degree of discontinuous change that occurs within the industry.

Accepted Answer

A)  Environmental complexity
B)  Environmental disfunction
C)  Environmental contracting
D)  Cooptation
E)  Environmental dynamismF) A) and B)
G) A) and E)

Question 20

The SEC recently proposed regulations requiring companies to disclose more details about executive compensation.This illustrates an important interaction between organizations and their relevant

Accepted Answer

A)  demographics.
B)  regulators.
C)  attorneys.
D)  labor officials.
E)  suppliers.F) A) and E)
G) D) and E)

Exam 2: The External Environment and Organizational Culture

The two types of proactive strategies for influencing an organization's environment include

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The best advice for using forecasts is

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Wal-Mart recently engaged Amazon.com in a price war,offering best-selling books for first $10,then $9,and now Target Stores has jumped into the war with best sellers for $8.98.This scenario is an example of which aspect of the competitive environment?

Correct AnswerverifiedShow Answer

Measures of various characteristics of the people who make up groups or other social units are called

Correct AnswerverifiedShow Answer

Describe the culture of an organization that you have either worked in or studied.Which of the four types of organizational culture described in the chapter does the organization illustrate? Justify your answer.

Correct AnswerAnswered by ExamLex AII have worked in an organization that ha...View AnswerShow Answer

Methods for adapting the technical core to changes in the environment are called

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Which of the following statements about organizational culture is true?

Correct AnswerverifiedShow Answer

Benchmarking represents alternative combinations of different factors into a total picture of the environment and the firm.

Correct AnswerverifiedShow Answer

_______________ means identifying the best-in-class performance by a company in your area and then comparing your processes to theirs.

Correct AnswerverifiedShow Answer

In the future the labor force will be even more homogenous than it is today.

Correct AnswerverifiedShow Answer

_____________ refers to the degree of discontinuous change that occurs within the industry.

Correct AnswerverifiedShow Answer

Domain selection,diversification,mergers/acquisitions and divestiture are all examples of

Correct AnswerverifiedShow Answer

Which of the following statements about workforce demographics is true?

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The five-by-eight inch card with one rule on it-"Use good judgment in all situations"-that employees at Nordstrom receive as the employee handbook tells the employees a great deal about their company's

Correct AnswerverifiedShow Answer

If an organization's culture is internally oriented,flexible and tends to be based on the values and norms associated with affiliation,it could best be described as a _______ type of culture.

Correct AnswerverifiedShow Answer

The first question in understanding competitive environments is,"Who is the competition?"

Correct AnswerverifiedShow Answer

List actions and attitudes that mean excellent customer service.Illustrate each from your own experiences as either a customer or a service provider.

Correct AnswerAnswered by ExamLex AI1. Prompt and attentive communication: A...View AnswerShow Answer

When Yancy's Yogurt Company acts on its own to promote the yogurt industry as a whole,the company is practicing

Correct AnswerverifiedShow Answer

It was recently announced that Animal Organics was selling off its pork division in order to realign itself more competitively in the marketing of its other products.This is an example of managing the task environment through

Correct AnswerverifiedShow Answer

The SEC recently proposed regulations requiring companies to disclose more details about executive compensation.This illustrates an important interaction between organizations and their relevant

Correct AnswerverifiedShow Answer

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I have worked in an organization that ha...
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1. Prompt and attentive communication: A...
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