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Exam 18: Creating and Managing Change

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Question 21

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When an employee realizes that he/she really doesn't disagree with a proposed change but simply "hates the way they heard the news," they are most likely resisting change because of

A) different assessments.
B) timing.
C) misunderstanding.
D) management tactics.
E) surprise.

F) D) and E)
G) A) and E)

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Question 22

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Discuss the "learning cycle" of explore,discover,and act.How can you use this model to build your own career?

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Question 23

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Introducing and sustaining multiple policies,practices and procedures across multiple units and levels is called

Total organization change involves introducing and sustaining multiple policies,practices and procedures across multiple units and levels.

Successful lifelong learning is dependent upon which of the following?

Scenario C. Imagine that your organization has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes but middle management has developed some specific ideas to enlist cooperation among the employees. They are: 1. Management will have a series of small-group discussions to explain the changes to employees. These meetings will involve explanations of "why" the changes will be made and the logic behind the decisions to make the changes and not simply how to execute the new processes. 2. A few employees who are well known for their resistance to these changes have been appointed to serve as "employee liaisons" on the management change leadership team. 3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes. 4. Two senior managers have been identified who are willing and capable of meeting with employees who ultimately refuse to implement the changes. The decision has been made that if an employee causes their work group to fall behind the timeline, they will be told that their choices are to "adapt to the new program or find some other place to work." -The second management tactic above is an example of which of the following approaches?

Scenario A. Courtney and Wayne are managers in a medium-sized retail store. They have been notified by their district office (just as the extremely busy holiday season is beginning!) that there are several significant changes about to take place in their organization. While neither Courtney nor Wayne is enthusiastic about the changes, their reasons for "fighting back," as they put it, are different. Courtney believes that she might agree with the organization's ideas but hasn't seen enough information and would like to wait to meet and discuss the change before deciding. Wayne, on the other hand, sees no future in the change and doesn't believe that he will ever agree with the organization's idea. Wayne has a long history of disagreeing with "corporate." In fact, no one that works with Wayne can remember a single change that he has not challenged. -Caroline's reaction to the proposed organizational change is best characterized as

Which of the following types of resistance to change is likely to result from not seeing the change's advantage over current practices?

Which of the following statements about organization development (OD) is accurate?

Continuous learning is a vital route to renewable competitive advantage.

The basic types of OD techniques include strategic interventions,technostructural interventions,HR management interventions,and human process interventions.

One source of complacency is organizational structures that focus employees on narrow functional goals.

Reactive change means anticipating and preparing for an uncertain future.

General reasons for resistance to change are inertia,timing,surprise and peer pressure.

Explain the 8 steps to leading change.

In an organizational context,"Connecting the Dots" refers to

In the freezing stage of motivating people to change,management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

Learning leaders do which of the following things?

A response that occurs when events in the environment have already affected the firm's performance is called

Becoming world class applies only to the private sector.