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A software package evaluation process is often based on a series of questions sent to vendors, called a(n)


A) systems design document.
B) strategic planning document.
C) information systems management plan.
D) request for proposal.
E) logical design document.

F) A) and C)
G) B) and C)

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In order, what are the first three steps in BPM?


A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process.
B) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process.
C) 1. identifying processes for change, 2. designing the new process, 3. implementing the new process.
D) 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process.
E) 1. designing new processes, 2. analyzing existing processes, 3. identifying processes for change.

F) None of the above
G) B) and C)

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TQM describes the measurement of quality as 3.4 defects per million.

A) True
B) False

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________ is the process of changing from the old system to the new system.


A) Implementation
B) Conversion
C) Systems analysis and design
D) Programming
E) End user involvement

F) B) and E)
G) C) and D)

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In automation


A) business processes are simplified.
B) business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks.
C) standard operating procedures are streamlined to remove bottlenecks.
D) employees are enabled to perform their tasks more efficiently.
E) business processes are eliminated.

F) B) and E)
G) A) and D)

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________ describe the transformation occurring within the lowest level of the data flow diagrams.


A) Design requirements
B) Information requirements
C) Technology design plan
D) Conversion requirements
E) Process specifications

F) C) and E)
G) A) and B)

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The entire system-building effort is driven by


A) organizational change.
B) feasibility studies.
C) the information value chain.
D) user information requirements.
E) available information technology.

F) B) and D)
G) A) and B)

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End user development


A) allows end users to create complex information systems.
B) increases the time and steps required to produce a finished application when compared to professional development.
C) allows ends users to easily access data, create reports, and develop simple applications.
D) requires more time to develop systems.
E) leads to lower levels of satisfaction with systems.

F) B) and E)
G) A) and D)

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What is outsourcing? Describe the advantages and disadvantages to outsourcing software development.

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In outsourcing, a firm hires an external...

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The four kinds of structural organizational change enabled by IT, in order from least to most risky, are


A) rationalization, automation, reengineering, and redesigning.
B) rationalization, automation, reengineering, and paradigm shift.
C) automation, rationalization, redesigning, and paradigm shift.
D) automation, redesigning, restructuring, and paradigm shift.
E) paradigm shift, reengineering, rationalization, and automation.

F) None of the above
G) B) and E)

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During the ________ stage of system development, system specifications that were prepared during the design stage are translated into software code.


A) systems analysis and design
B) implementation
C) conversion
D) programming
E) feasibility study

F) B) and D)
G) B) and C)

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A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself.


A) automation program
B) rationalization program
C) systems analysis and design
D) paradigm shift
E) business process redesign program

F) All of the above
G) B) and C)

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In what stage of systems development are design specifications created?


A) systems analysis
B) systems design
C) testing
D) conversion
E) implementation

F) A) and C)
G) D) and E)

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The primary tool for representing a system's component processes and the flow of data between them is the


A) data dictionary.
B) process specifications diagram.
C) user documentation.
D) data flow diagram.
E) top down structure chart.

F) A) and D)
G) A) and B)

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Describe each type of organizational change enabled by information technology. Give an example of each type of change, as it might be illustrated through the operations of a hotel.

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1. In automation, employees are assisted...

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An entire information system is broken down into its subsystems by using


A) high-level data flow diagrams.
B) low-level data flow diagrams.
C) process specifications.
D) structured diagrams.
E) logical design diagrams.

F) B) and E)
G) A) and D)

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The process of creating workable information systems in a very short period of time is called


A) RAD.
B) JAD.
C) prototyping.
D) systems analysis and design.
E) end user design.

F) B) and C)
G) A) and E)

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CASE tools automate


A) documentation.
B) code generation.
C) creating data dictionaries.
D) user interfaces.
E) system designs.

F) A) and D)
G) B) and E)

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Prototyping is more iterative than the conventional lifecycle.

A) True
B) False

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________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback.


A) Agile
B) Rapid application
C) Joint application
D) Object-oriented
E) Traditional

F) B) and C)
G) A) and B)

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