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____________ is particularly likely to occur when a group has a strong, authoritarian leader; is composed of members with similar backgrounds; and is isolated from outside influence.


A) Groupthink
B) Conformity
C) Agreement
D) Obedience

E) B) and D)
F) A) and B)

Correct Answer

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What is the LEAST collaborative idea-generation method, in which group members accomplish most of the steps while working individually?


A) Ideawriting
B) Nominal group technique
C) Brainstorming
D) Consensus

E) A) and B)
F) C) and D)

Correct Answer

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Some researchers have suggested that people who are high ___________ are able to perceive the needs of others in a group and adapt their own behavior to meet those needs, which can lead to leadership emergence.


A) self-esteemed
B) self-monitors
C) face-workers
D) extroverts

E) A) and D)
F) None of the above

Correct Answer

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Noise, boredom, and information overload are all examples of barriers to effective


A) leadership in groups.
B) communication in groups.
C) listening in groups.
D) conflict resolution in groups.

E) C) and D)
F) All of the above

Correct Answer

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Ignoring conflict while hoping it will go away is an example of which approach to conflict?


A) Avoiding
B) Competing
C) Compromising
D) Collaborating

E) B) and C)
F) C) and D)

Correct Answer

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____________ calls for group members to generate their initial ideas silently and independently and then to combine them and consider them as a group.


A) Brainstorming
B) Consensus
C) Nominal group technique
D) Ideawriting

E) None of the above
F) All of the above

Correct Answer

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John runs the sociology department at a major university, and he has 14 faculty members teaching in his department. John believes each faculty member understands his or her function at the college, so he does not interfere with their day-to-day work. John feels the faculty members are professionals who understand how best to do their jobs. When a conflict arises with a student or other faculty member, John will sit in on a meeting only if specifically invited, and he rarely offers his opinion or tells the faculty how to resolve the issue. John exhibits a _______________ style of leadership.


A) lazy
B) laissez-faire
C) relaxed
D) autocratic

E) B) and D)
F) A) and D)

Correct Answer

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Which of the following is NOT a step that group members can take to prevent groupthink?


A) Be aware of the potential for groupthink.
B) Make sure the group has limited time in which to make decisions.
C) Encourage dissenting viewpoints.
D) Give important decisions a second chance.

E) A) and D)
F) None of the above

Correct Answer

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Which type of listening skill is especially important in groups that have to make important decisions, such as a state legislature or a corporate board of directors?


A) Informational
B) Effective
C) Critical
D) Empathic

E) C) and D)
F) A) and C)

Correct Answer

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A judge has ____________ power because he or she can punish you with fines or imprisonment for not doing as he or she says.


A) expert
B) referent
C) legitimate
D) coercive

E) A) and B)
F) C) and D)

Correct Answer

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Groups from monochromic cultures may opt for majority rule, minority rule, or authority rule because those methods use time efficiently, whereas groups from polychromic cultures may try achieving consensus if they believe that method will produce a better decision. This is because _______________ affects decision-making.


A) power distance
B) time orientation
C) context
D) individualism

E) B) and C)
F) A) and D)

Correct Answer

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BioTech University has a large biology department, with 38 faculty members teaching, 25 of whom are adjuncts (part-time professors) . For the sake of efficiency, every three years a committee of 10 full-time faculty members makes the decision as to what textbook will be used in the basic biology foundation course. By using ____________ decision-making, the BioTech biology department saves the faculty's time for other pursuits for the department.


A) minority rule
B) majority rule
C) consensus
D) expert opinion

E) A) and B)
F) A) and C)

Correct Answer

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Omar's group wants to come to consensus on the ad campaign for a new product. Although the group is committed, after many long, frustrating discussions, they reach a ___________, so they must resort to some other form of decision-making.


A) vote
B) stalemate
C) false consensus
D) nominal group technique

E) A) and B)
F) A) and C)

Correct Answer

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Some group members actively prevent the group from hearing about arguments or evidence against the group's position because of


A) self-censorship.
B) mindguards.
C) pressure for conformity.
D) excessive stereotyping.

E) A) and B)
F) None of the above

Correct Answer

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Which of the following is NOT a group decision-making method?


A) Brainstorming
B) Majority rule
C) Consensus
D) Authority rule

E) B) and C)
F) C) and D)

Correct Answer

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When her bank merges with another bank, Keiko's group, composed of 11 people, is charged with choosing the new company logo. The group finds it impossible to come to consensus, so they take a vote. Six vote in favor of one logo, whereas Keiko and four others vote in favor of another, making the vote 6 to 5. Keiko and the others in the minority are upset, as they feel that such a close vote warrants further discussion. Keiko and the rest of the minority should remember that when using _______________ to make decisions, everyone in a group implicitly agrees to support the majority decision.


A) minority rule
B) majority rule
C) consensus
D) voting

E) B) and C)
F) A) and D)

Correct Answer

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If a group's priority is to accomplish its task quickly, which style of leadership would most likely be more effective?


A) Autocratic
B) Democratic
C) Consensus
D) Laissez-faire

E) B) and D)
F) A) and C)

Correct Answer

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In the Toy Story movies, a child's favorite toy, Woody, tends to make the decisions for the group of toys that live in his room. Although he does try to look out for the best interests of all the toys, his ____________ approach to decision making can leave the other toys feeling frustrated and questioning Woody's right to make decisions on behalf of the group.


A) minority rule
B) expert opinion
C) authority rule
D) majority opinion

E) None of the above
F) All of the above

Correct Answer

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When group members are overly confident in their position, ignoring obvious problems, they suffer from which of the following?


A) Collective rationalization
B) Excessive stereotyping
C) Pressure for conformity
D) Illusion of invulnerability

E) B) and C)
F) A) and D)

Correct Answer

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If you have a ___________ style during conflict, your goal is to win the conflict while the other party loses.


A) avoiding
B) opposing
C) competing
D) collaborating

E) A) and B)
F) A) and C)

Correct Answer

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