Question 1

What is the traditional form of communication in organizations that helps to coordinate activities in various levels of the hierarchy?

Accepted Answer

A)   Upward
B)   Downward
C)   Horizontal
D)   DiagonalE) A) and B)
F) A) and C)

Question 2

Which statement concerning nonverbal communication is true?

Accepted Answer

A)   It is consistent across cultures
B)   It is given more credence than verbal communication when the two are incongruent
C)   It should be minimized because it confuses the receiver regarding the true intent of the message
D)   It is a significant part of the communication exchange only when it is not congruent with the verbal exchangeE) A) and D)
F) B) and C)

Question 3

Which behavior by a team member is demonstrated through cynicism and a nonchalance attitude about the group's work?

Accepted Answer

A)   Blocker
B)   Playboy
C)   Dominator
D)   Recognition seekerE) A) and D)
F) None of the above

Question 4

Which statement describes the informal communication referred to as "the grapevine?

Accepted Answer

A)   Most personnel engaging in the unofficial exchange of information.
B)   Information exchange is initiated by subordinates and directed upward
C)   Information is conveyed unofficially by administration through department heads
D)   The exchange of information initiated by someone in a staff position to someone in a line positionE) B) and C)
F) C) and D)

Question 5

Which method best provides a structured orderly approach to communicating accurate, relevant information, in emergent patient situations as well as routine handoffs?

Accepted Answer

A)   GRRRR listening model
B)   SBAR tool
C)   Hospital information system
D)   Wireless, local area networkingE) A) and B)
F) A) and C)

Exam 19: Organizational, Interpersonal, and Group Communication

Which method best provides a structured orderly approach to communicating accurate, relevant information, in emergent patient situations as well as routine handoffs?

Correct Answer
verified

What is the traditional form of communication in organizations that helps to coordinate activities in various levels of the hierarchy?

Correct Answer
verified

Which statement describes the informal communication referred to as "the grapevine?

Correct Answer
verified

Which behavior by a team member is demonstrated through cynicism and a nonchalance attitude about the group's work?

Correct Answer
verified

Which statement concerning nonverbal communication is true?

Correct Answer
verified

Exam 19: Organizational, Interpersonal, and Group Communication

Which method best provides a structured orderly approach to communicating accurate, relevant information, in emergent patient situations as well as routine handoffs?

Correct AnswerverifiedShow Answer

What is the traditional form of communication in organizations that helps to coordinate activities in various levels of the hierarchy?

Correct AnswerverifiedShow Answer

Which statement describes the informal communication referred to as "the grapevine?

Correct AnswerverifiedShow Answer

Which behavior by a team member is demonstrated through cynicism and a nonchalance attitude about the group's work?

Correct AnswerverifiedShow Answer

Which statement concerning nonverbal communication is true?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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