Question 1

When paragraphing,care should be taken to _______.

Accepted Answer

A)  create paragraphs of equal length
B)  make the first paragraph shorter than proceeding paragraphs
C)  make the first paragraph longer than proceeding paragraphs
D)  Create paragraphs of alternating lengths (short,long,short…) E) C) and D)
F) None of the above

Question 2

A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.

Accepted Answer

The answer of A _______ is a light mark on...

Question 3

Success in handling incoming mail is measured by _______.

Accepted Answer

A)  how quickly and accurately the mail is routed
B)  how efficiently payments are processed
C)  how soon mail is answered
D)  all of the aboveE) None of the above
F) All of the above

Question 4

Each of the following pieces of mail has first-class postage affixed.Which of the following will require additional postage?

Accepted Answer

A)  A postcard that measures 6" long × high 
B)  A business envelope that weighs 2 ounces
C)  A standard envelope that measures  " thick
D)  A business envelope that measures 11  " long × 6" highE) A) and B)
F) A) and D)

Question 5

Unnecessary phrases such as as per and herewith that do not add to the message should not be used in a business letter because they:

Accepted Answer

A)  interfere with customer satisfaction.
B)  make the document unnecessarily wordy.
C)  make the writer sound forced and unnatural.
D)  convey to the recipient a negative image of the office.E) A) and B)
F) A) and C)

Question 6

Match between columns
                        Premises: The complimentary closing,company signature,and writer's identification all begin at the horizontal center of the page.
Paragraph beginnings are indented five spaces.
All letter sections begin at the left margin.
The date line is on the same line as the first line of the inside address and is justified right.Reference initial and enclosure reminder are typed on the same line as the signature and are justified right.
No salutation or complimentary closing is included.

Accepted Answer

The Answer of Simplified or AMS and Square-blocked and Full-blocked is...

Question 7

Which of the following is an example of the correct way to address an envelope?

Accepted Answer

A)  Attn: Dr.Smith Mountainside Medical Group1243 Main StreetLos Angeles,CA 90000-1343
B)  ATTN: STANLEY SMITH, MDMOUNTAINSIDE MEDICAL GROUP1243 Main StreetLos Angeles,CA 90000-1343
C)  ATTENTION: DR.STANLEY SMITH,M.D.MOUNTAINSIDE MEDICAL GROUP 1243 MAIN STREETLOS ANGELES,CALIFORNIA 90000-1343
D)  ATTN STANLEY SMITH MD MOUNTAINSIDE MEDICAL GROUP1243 MAIN STLOS ANGELES CA 90000-1343E) A) and B)
F) All of the above D

Question 8

The student extern asks you to explain the correct way to fold and insert a business letter into an envelope for mailing.You explain the procedure with which of the following statements?

Accepted Answer

A)  Fold the letter in half lengthwise and then crosswise with the type visible when removed from the envelope.
B)  Fold the letter in thirds by folding the top and middle over the bottom section;fold each side inward,so that the letter will fit into the envelope.
C)  No specific rules are necessary as long as the letter fits neatly into the envelope.
D)  Fold the bottom third over the middle third minus  1/4";fold the middle and bottom thirds up,leaving a 1/4"tab;insert into the envelope so the letter can be removed by pulling on the tab at the top of the letter.E) B) and C)
F) C) and D)

Question 9

The purpose of a referral letter is to:

Accepted Answer

A)  inform the patient that he or she is being referred to a specialist.
B)  introduce the patient and state the reason for the referral.
C)  arrange allocation of fee between professionals.
D)  gain permission from an insurance provider for a patient to be seen by a specialist.E) None of the above
F) C) and D)

Question 10

Electronic mail has replaced much business correspondence.What guidelines should be followed when one uses e-mail?

Accepted Answer

A)  Avoid using professional or trade jargon.
B)  If sending confidential information,do not make a notation in the subject line.
C)  Use business format,and keep length to one screen.
D)  Avoid use of abbreviations.E) B) and C)
F) All of the above

Question 11

The square-blocked style of business correspondence may be described by which of the following statements?

Accepted Answer

A)  All letter sections begin at the left margin.
B)  Paragraph beginnings are indented 5 spaces.
C)  Style does not include personal identification of the reader.
D)  The date is on the same line as the first line of the inside address and is right justified.E) B) and C)
F) All of the above

Question 12

A concise business letter will _______.

Accepted Answer

A)  reiterate important facts and points
B)  include additional information
C)  convey a message without overusing words and phrases
D)  employ redundant phrases to make an impressionE) A) and B)
F) C) and D) C

Question 13

You are instructing a student intern in the dental office on proper use of punctuation in business correspondence.Which of the following statements lets you know that the intern understands your instructions?

Accepted Answer

A)  Punctuation within the body of the letter is used according to the same rules as apply to formal documents.
B)  In open punctuation,no punctuation is used in the salutation,the body of the letter,and the complimentary closing.
C)  A colon [:] is always used after the salutation.
D)  In standard punctuation,a comma [,] is used after the salutation and complimentary closing.E) None of the above
F) B) and D)

Question 14

What should be done if a mistake is discovered after the letter has been printed?

Accepted Answer

A)  No correction is necessary,as long as the letter is legible.
B)  Carefully correct the error with a black pen and proceed to mail.
C)  Apply 'white-out' to the error,and correct with typewriter or black pen.
D)  Return to the original document,make the correction,and reprint the letter.E) B) and C)
F) A) and D)

Question 15

Of the following types of patient correspondence,which may be prohibited by the state dental board's legal and ethical regulations?

Accepted Answer

A)  Welcome to Our Practice
B)  Introduction of a New Associate
C)  Direct Mail Promotion
D)  Thank You for New Patient ReferralE) B) and D)
F) A) and B)

Question 16

Which of the following is not recommended in formal business writing?

Accepted Answer

A)  Use of contractions
B)  Placing a comma between city and state names
C)  Spelling out numbers one to nine and using numerals for numbers 10 and above
D)  Placing commas and periods within quotation marks,at the end of a quotationE) All of the above
F) B) and D) A

Question 17

In a business letter,"tone" refers to:

Accepted Answer

A)  presentation of the information in a positive form.
B)  choice of words that set the mood of the letter.
C)  a complementary choice of letter style and ink color.
D)  a combination of elements that help to communicate the message.E) None of the above
F) B) and C)

Question 18

Which of the following is not a letter written between professionals?

Accepted Answer

A)  Insurance correspondence
B)  Consent forms to obtain records
C)  Bills and collection
D)  Dental society correspondenceE) B) and D)
F) B) and C)

Question 19

Written correspondence in the dental office includes all but which of the following?

Accepted Answer

A)  Business letters
B)  Monthly newsletters
C)  Patient brochures
D)  Purchase ordersE) C) and D)
F) B) and D)

Question 20

Postcards should not be used to send _____ to patients.

Accepted Answer

A)  an appointment reminder
B)  the results of diagnostic tests
C)  a patient recall
D)  a congratulatory messageE) All of the above
F) None of the above

Exam 4: Written Correspondence

When paragraphing,care should be taken to _______.

Correct Answer
verified

A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.

Correct Answer
verified

Success in handling incoming mail is measured by _______.

Correct Answer
verified

Each of the following pieces of mail has first-class postage affixed.Which of the following will require additional postage?

Correct Answer
verified

Unnecessary phrases such as as per and herewith that do not add to the message should not be used in a business letter because they:

Correct Answer
verified

Match the following letter styles with their corresponding formats.

Which of the following is an example of the correct way to address an envelope?

Correct Answer
verified
D

The student extern asks you to explain the correct way to fold and insert a business letter into an envelope for mailing.You explain the procedure with which of the following statements?

Correct Answer
verified

The purpose of a referral letter is to:

Correct Answer
verified

Electronic mail has replaced much business correspondence.What guidelines should be followed when one uses e-mail?

Correct Answer
verified

The square-blocked style of business correspondence may be described by which of the following statements?

Correct Answer
verified

A concise business letter will _______.

Correct Answer
verified
C

You are instructing a student intern in the dental office on proper use of punctuation in business correspondence.Which of the following statements lets you know that the intern understands your instructions?

Correct Answer
verified

What should be done if a mistake is discovered after the letter has been printed?

Correct Answer
verified

Of the following types of patient correspondence,which may be prohibited by the state dental board's legal and ethical regulations?

Correct Answer
verified

Which of the following is not recommended in formal business writing?

Correct Answer
verified
A

In a business letter,"tone" refers to:

Correct Answer
verified

Which of the following is not a letter written between professionals?

Correct Answer
verified

Written correspondence in the dental office includes all but which of the following?

Correct Answer
verified

Postcards should not be used to send _____ to patients.

Correct Answer
verified

Exam 4: Written Correspondence

When paragraphing,care should be taken to _______.

Correct AnswerverifiedShow Answer

A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.

Correct AnswerverifiedShow Answer

Success in handling incoming mail is measured by _______.

Correct AnswerverifiedShow Answer

Each of the following pieces of mail has first-class postage affixed.Which of the following will require additional postage?

Correct AnswerverifiedShow Answer

Unnecessary phrases such as as per and herewith that do not add to the message should not be used in a business letter because they:

Correct AnswerverifiedShow Answer

Match the following letter styles with their corresponding formats.

Which of the following is an example of the correct way to address an envelope?

Correct AnswerverifiedD

The student extern asks you to explain the correct way to fold and insert a business letter into an envelope for mailing.You explain the procedure with which of the following statements?

Correct AnswerverifiedShow Answer

The purpose of a referral letter is to:

Correct AnswerverifiedShow Answer

Electronic mail has replaced much business correspondence.What guidelines should be followed when one uses e-mail?

Correct AnswerverifiedShow Answer

The square-blocked style of business correspondence may be described by which of the following statements?

Correct AnswerverifiedShow Answer

A concise business letter will _______.

Correct AnswerverifiedC

You are instructing a student intern in the dental office on proper use of punctuation in business correspondence.Which of the following statements lets you know that the intern understands your instructions?

Correct AnswerverifiedShow Answer

What should be done if a mistake is discovered after the letter has been printed?

Correct AnswerverifiedShow Answer

Of the following types of patient correspondence,which may be prohibited by the state dental board's legal and ethical regulations?

Correct AnswerverifiedShow Answer

Which of the following is not recommended in formal business writing?

Correct AnswerverifiedA

In a business letter,"tone" refers to:

Correct AnswerverifiedShow Answer

Which of the following is not a letter written between professionals?

Correct AnswerverifiedShow Answer

Written correspondence in the dental office includes all but which of the following?

Correct AnswerverifiedShow Answer

Postcards should not be used to send _____ to patients.

Correct AnswerverifiedShow Answer

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D

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C

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A

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