Question 1

Which of the following letter styles is generally considered too informal for a medical office?

Accepted Answer

A)   Simplified letter style
B)   Professional letter style
C)   Full-block letter style
D)   Modified-block letter style with indented paragraphs
E)   Modified-block letter styleF) All of the above
G) A) and B)

Question 2

Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item?

Accepted Answer

A)   Special delivery
B)   Certified mail
C)   Express Mail
D)   Registered mail
E)   Priority MailF) A) and B)
G) All of the above

Question 3

The content of a letter should ____.

Accepted Answer

A)   discuss several topics at once
B)   go back and forth between topics
C)   stick to the subject
D)   contain the purpose of the letter at the end
E)   be placed in a single paragraphF) D) and E)
G) None of the above

Question 4

Before undertaking e-mail communication with a patient, which of the followingmust you do?

Accepted Answer

A)   Ask the physician for permission to e-mail the patient
B)   Ask the patient verbally for permission to send an e-mail message
C)   Ask the patient which provider she wants to communicate with
D)   Have a written consent for e-mail communication on file
E)   Add the patient's e-mail address to her EHRF) A) and B)
G) B) and D)

Question 5

Errors in spelling, punctuation, spacing, and division of words are ________ errors.

Accepted Answer

The answer of Errors in spelling, punctuation, spacing, and division...

Question 6

A(n) ________ dictionary is a reference for terms used in a healthcare practice that may be unfamiliar to the healthcare professional.

Accepted Answer

The answer of A(n) ________ dictionary is a reference for...

Question 7

A reference book that gives definitions of general words as well as how to spell, divide, and pronounce words is ____.

Accepted Answer

A)   a dictionary
B)   a medical dictionary
C)   the Physician's Desk Reference
D)   an English grammar manual
E)   a thesaurusF) C) and D)
G) B) and E)

Question 8

General guidelines for business letters include ____.

Accepted Answer

A)   one-inch margins on the left and right of 8 1/2-inch-wide paper
B)   double-spacing the body of the letter
C)   using long sentences of more than 20 words each
D)   single-spacing between paragraphs
E)   including only one sentence in each paragraphF) A) and B)
G) B) and E)

Question 9

Which of the following abbreviations for the word expressway is approved by the USPS?

Accepted Answer

A)   EXPY
B)   EXP
C)   Expy
D)   Expwy
E)   EXF) A) and B)
G) B) and E) A

Question 10

In general writing, use numerals when the number is ____ or greater.

Accepted Answer

A)   2
B)   4
C)   5
D)   9
E)   11F) B) and C)
G) B) and E)

Question 11

The subject line is used to ____.

Accepted Answer

A)   describe the contents of the letter in detail
B)   include the names of other people who will receive copies of the letter
C)   contain the writer's name and business
D)   address the person to whom the letter is being written
E)   bring the subject of the letter to the reader's attentionF) C) and D)
G) C) and E) E

Question 12

Once the incoming mail has been sorted, recorded, and annotated as necessary, it is ready for ________ to the appropriate people.

Accepted Answer

distribution

Question 13

A(n) ________ line is used when the correspondence is sent to a particular individual in a company.

Accepted Answer

The answer of A(n) ________ line is used when the...

Question 14

Which of the following letter styles is most often used in medical office correspondence?

Accepted Answer

A)   Simplified letter style
B)   Professional letter style
C)   Full-block letter style
D)   Modified-block letter style with indented paragraphs
E)   Modified-block letter styleF) B) and E)
G) B) and C)

Question 15

How should you fold an invoice that will be placed in a window envelope?

Accepted Answer

A)   Use an accordion fold
B)   Fold the invoice in half lengthwise
C)   Fold the invoice in half crosswise
D)   Fold the invoice in half, then fold it in half again
E)   Fold the invoice into quartersF) B) and D)
G) A) and E)

Question 16

First-class mail must weigh ____ or less.

Accepted Answer

A)   11 ounces
B)   1 pound
C)   10 pounds
D)   20 pounds
E)   70 poundsF) A) and D)
G) C) and E)

Question 17

Which of the following is the appropriate way to dispose of prescription drug samples?

Accepted Answer

A)   Put them in the garbage can
B)   Place them in the patient waiting room and allow patients to take them
C)   Let the office personnel take them home
D)   Flush them down the toilet
E)   Contact the waste disposal organization affiliated with your officeF) A) and C)
G) A) and E)

Question 18

How many spaces should be left above the signature block to allow for the signature?

Accepted Answer

A)   One
B)   Two
C)   Three to four
D)   Five
E)   Six to sevenF) B) and C)
G) B) and D)

Question 19

E-mail is not considered a(n) ________ method of communication because it can be intercepted by someone who is not the intended recipient.

Accepted Answer

The answer of E-mail is not considered a(n) ________ method...

Question 20

Formal business stationery on which the doctor's name and address are printed at the top is ____.

Accepted Answer

A)   a signature block
B)   the identification line
C)   full-block style
D)   letterhead
E)   a templateF) B) and C)
G) A) and D)

Exam 10: Written and Electronic Documents

Which of the following letter styles is generally considered too informal for a medical office?

Correct AnswerverifiedShow Answer

Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item?

Correct AnswerverifiedShow Answer

The content of a letter should ____.

Correct AnswerverifiedShow Answer

Before undertaking e-mail communication with a patient, which of the followingmust you do?

Correct AnswerverifiedShow Answer

Errors in spelling, punctuation, spacing, and division of words are ________ errors.

Correct AnswerverifiedShow Answer

A(n) ________ dictionary is a reference for terms used in a healthcare practice that may be unfamiliar to the healthcare professional.

Correct AnswerverifiedShow Answer

A reference book that gives definitions of general words as well as how to spell, divide, and pronounce words is ____.

Correct AnswerverifiedShow Answer

General guidelines for business letters include ____.

Correct AnswerverifiedShow Answer

Which of the following abbreviations for the word expressway is approved by the USPS?

Correct AnswerverifiedA

In general writing, use numerals when the number is ____ or greater.

Correct AnswerverifiedShow Answer

The subject line is used to ____.

Correct AnswerverifiedE

Once the incoming mail has been sorted, recorded, and annotated as necessary, it is ready for ________ to the appropriate people.

Correct Answerverifieddistribution

A(n) ________ line is used when the correspondence is sent to a particular individual in a company.

Correct AnswerverifiedShow Answer

Which of the following letter styles is most often used in medical office correspondence?

Correct AnswerverifiedShow Answer

How should you fold an invoice that will be placed in a window envelope?

Correct AnswerverifiedShow Answer

First-class mail must weigh ____ or less.

Correct AnswerverifiedShow Answer

Which of the following is the appropriate way to dispose of prescription drug samples?

Correct AnswerverifiedShow Answer

How many spaces should be left above the signature block to allow for the signature?

Correct AnswerverifiedShow Answer

E-mail is not considered a(n) ________ method of communication because it can be intercepted by someone who is not the intended recipient.

Correct AnswerverifiedShow Answer

Formal business stationery on which the doctor's name and address are printed at the top is ____.

Correct AnswerverifiedShow Answer

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distribution

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