Question 1

Provide two examples of each of the three types of intellectual capital discussed in the text.

Accepted Answer

Human capital: Individuals' capabilities...

Question 2

Many Microsoft employees have left to form venture capital and technology start-ups. In general, when such employees leave, they take with them

Accepted Answer

A)   tangible assets.
B)   patents.
C)   physical assets.
D)   intellectual capital.E) A) and B)
F) A) and C)

Question 3

Changes in our economy have forced firms to be more concerned with protecting their

Accepted Answer

A)   tangible resources.
B)   physical assets.
C)   working capital.
D)   knowledge workers.E) A) and B)
F) A) and D)

Question 4

The benefits of high social capital include

Accepted Answer

A)   engagement and loyalty.
B)   skill and ability.
C)   values that are not a part of the company's culture.
D)   low levels of persistence.E) A) and C)
F) All of the above

Question 5

Sharing knowledge within an organization helps to build social capital. This can be accomplished through

Accepted Answer

A)   top-down management.
B)   providing employees with daily newspapers.
C)   hiring for skill.
D)   one-on-one conversations.E) A) and D)
F) A) and C) D

Question 6

Writers have defined intellectual capital as the difference between the market value and book value of a firm.

Accepted Answer

A) True 
 B)False

Question 7

Which barrier to collaboration occurs when people are unable to find what they are looking for?

Accepted Answer

A)   The not-invented-here barrier
B)   The hoarding barrier
C)   The search barrier
D)   The transfer barrierE) C) and D)
F) B) and C)

Question 8

Explain how technology can help employers cope with the loss of knowledge when employees leave.

Accepted Answer

Answers will vary. Several examples offe...

Question 9

As the competitive environment changes, strategic management must focus on different aspects of the organization. Recently strategic management has moved from focusing on

Accepted Answer

A)   intangible resources to tangible resources.
B)   tangible resources to intangible resources.
C)   working capital to fixed capital.
D)   fixed capital to working capital.E) B) and C)
F) None of the above

Question 10

One possible negative outcome of building social capital in an organization is "groupthink"-a tendency not to question shared beliefs.

Accepted Answer

A) True 
 B)False

Question 11

Human capital and social capital are vital for superior firm performance. If a firm has strong human capital, the firm may exploit this by building social capital. This can be accomplished through

Accepted Answer

A)   requiring workers to work independently of each other.
B)   decreasing the interaction of departments within the firm.
C)   encouraging the sharing of ideas between employees in the firm.
D)   structuring the firm with rigid departmental and employee divisions.E) B) and D)
F) All of the above

Question 12

Discuss the attributes of human capital. Give examples of how firms work to develop and retain it.

Accepted Answer

Human capital includes individ...

Question 13

Discuss how technology impacts the attraction, training, and retention of professionals. How has technology helped firms to enhance their human capital and social capital?

Accepted Answer

Technology has enhanced the ability to s...

Question 14

The use of information technology (e.g., email)  has increased in recent years in many organizations. This has helped to

Accepted Answer

A)   increase social capital.
B)   make more effective use of time in every situation.
C)   restrict social network growth.
D)   create smaller social networks.E) B) and C)
F) B) and D)

Question 15

At Citibank, a talent inventory program keeps track of 10,000 employees worldwide in order to

Accepted Answer

A)   fire poor performers.
B)   track what skills they need to work on.
C)   discourage global growth.
D)   administer progressive discipline.E) A) and C)
F) All of the above B

Question 16

Maintaining a competitive workforce is very challenging in today's economy. The role of evaluating human capital, in recent years, has

Accepted Answer

A)   increased.
B)   decreased.
C)   become less important.
D)   remained the same.E) B) and D)
F) B) and C)

Question 17

Recently, in developed countries, a knowledge worker's loyalty to his or her employer has __________ compared to his or her loyalty to his or her profession and colleagues.

Accepted Answer

A)   increased
B)   decreased
C)   remained the same
D)   no correlation whenE) A) and D)
F) None of the above B

Question 18

Encouraging widespread involvement is one of the important ways of developing human capital.

Accepted Answer

A) True 
 B)False

Question 19

Technical skill is a necessary and sufficient condition for hiring an employee.

Accepted Answer

A) True 
 B)False

Question 20

The use of email can be distracting to employees when they use it excessively or for personal reasons.

Accepted Answer

A) True 
 B)False

Exam 4: Assessing the Intellectual Assets of the Firm

Provide two examples of each of the three types of intellectual capital discussed in the text.

Correct AnswerverifiedHuman capital: Individuals' capabilities...View AnswerShow Answer

Many Microsoft employees have left to form venture capital and technology start-ups. In general, when such employees leave, they take with them

Correct AnswerverifiedShow Answer

Changes in our economy have forced firms to be more concerned with protecting their

Correct AnswerverifiedShow Answer

The benefits of high social capital include

Correct AnswerverifiedShow Answer

Sharing knowledge within an organization helps to build social capital. This can be accomplished through

Correct AnswerverifiedD

Writers have defined intellectual capital as the difference between the market value and book value of a firm.

Correct AnswerverifiedShow Answer

Which barrier to collaboration occurs when people are unable to find what they are looking for?

Correct AnswerverifiedShow Answer

Explain how technology can help employers cope with the loss of knowledge when employees leave.

Correct AnswerverifiedAnswers will vary. Several examples offe...View AnswerShow Answer

As the competitive environment changes, strategic management must focus on different aspects of the organization. Recently strategic management has moved from focusing on

Correct AnswerverifiedShow Answer

One possible negative outcome of building social capital in an organization is "groupthink"-a tendency not to question shared beliefs.

Correct AnswerverifiedShow Answer

Human capital and social capital are vital for superior firm performance. If a firm has strong human capital, the firm may exploit this by building social capital. This can be accomplished through

Correct AnswerverifiedShow Answer

Discuss the attributes of human capital. Give examples of how firms work to develop and retain it.

Correct AnswerverifiedHuman capital includes individ...View AnswerShow Answer

Discuss how technology impacts the attraction, training, and retention of professionals. How has technology helped firms to enhance their human capital and social capital?

Correct AnswerverifiedTechnology has enhanced the ability to s...View AnswerShow Answer

The use of information technology (e.g., email) has increased in recent years in many organizations. This has helped to

Correct AnswerverifiedShow Answer

At Citibank, a talent inventory program keeps track of 10,000 employees worldwide in order to

Correct AnswerverifiedB

Maintaining a competitive workforce is very challenging in today's economy. The role of evaluating human capital, in recent years, has

Correct AnswerverifiedShow Answer

Recently, in developed countries, a knowledge worker's loyalty to his or her employer has __________ compared to his or her loyalty to his or her profession and colleagues.

Correct AnswerverifiedB

Encouraging widespread involvement is one of the important ways of developing human capital.

Correct AnswerverifiedShow Answer

Technical skill is a necessary and sufficient condition for hiring an employee.

Correct AnswerverifiedShow Answer

The use of email can be distracting to employees when they use it excessively or for personal reasons.

Correct AnswerverifiedShow Answer

Correct Answer
verified
Human capital: Individuals' capabilities...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
D

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Answers will vary. Several examples offe...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Human capital includes individ...
View Answer

Correct Answer
verified
Technology has enhanced the ability to s...
View Answer

Correct Answer
verified

Correct Answer
verified
B

Correct Answer
verified

Correct Answer
verified
B

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified