Question 1

_____ is the difference between a desired state and an actual state.

Accepted Answer

A)  A problem
B)  Motivation
C)  A need
D)  Morale
E)  A goalF) B) and D)
G) None of the above

Question 2

Camden Inc.,a pharmaceutical company,allows woman to work from home on a part-time basis in cases where they needed to take care of kids.This arrangement is:

Accepted Answer

A)  a type of job rotation.
B)  an example of job enlargement.
C)  a flexible scheduling strategy.
D)  likely to increase production costs for businesses.
E)  likely to increase turnover rates.F) A) and D)
G) C) and E)

Question 3

Maslow's hierarchy lists the most basic needs people strive to satisfy first at the top of the pyramid.

Accepted Answer

A) True 
 B)False

Question 4

According to Herzberg's two factor theory,the presence of which of the following factors is likely to motivate employees though their absence may not result in dissatisfaction?

Accepted Answer

A)  Supervision
B)  Achievement
C)  Working condition
D)  Security
E)  SalaryF) B) and D)
G) All of the above

Question 5

According to the classical theory of motivation,which of the following would motivate employees to work hard?

Accepted Answer

A)  A long lunch break
B)  Adequate tools and long hours
C)  Financial incentives
D)  Long vacations
E)  Safe working conditionsF) A) and B)
G) A) and E)

Question 6

According to managers who adopt McGregor's Theory X:

Accepted Answer

A)  people enjoy work.
B)  work is as natural as play or rest.
C)  people will seek and accept responsibility.
D)  workers must be forced to do their jobs.
E)  the average worker does not like to be directed.F) None of the above
G) B) and E)

Question 7

Employees of Stork Industries are encouraged to participate in all aspects of the company.This action of Stork Industries is based on _____.

Accepted Answer

A)  Theory Y
B)  Theory Z
C)  Theory X
D)  Skinner's behavior modification theory
E)  expectancy theoryF) All of the above
G) A) and E)

Question 8

Blujay Pharmaceutical features the salesperson who has been the most successful during the previous quarter in the company newsletter.According to Maslow's hierarchy of needs,which of the following needs of employee is Blujay Pharmaceutical trying to meet?

Accepted Answer

A)  Security needs
B)  Social needs
C)  Physiological needs
D)  Esteem needs
E)  Self-actualization needsF) None of the above
G) B) and E)

Question 9

What is the rationale behind job enlargement strategies?

Accepted Answer

A)  Jobs are more satisfying when employees are provided greater perks.
B)  Jobs are more satisfying when employees are offered flextime.
C)  Jobs are more satisfying as the number of tasks performed by an individual increases.
D)  Jobs are more satisfying when they allow employees to move from one job to another.
E)  Jobs are more satisfying as the opportunity for job sharing increases.F) A) and E)
G) C) and E)

Question 10

A(n) _____ is the personal satisfaction and enjoyment that a person feels from attaining a goal.

Accepted Answer

A)  intrinsic need
B)  extrinsic need
C)  intrinsic reward
D)  extrinsic reward
E)  extrinsic motivationF) All of the above
G) C) and D)

Question 11

Rewarding appropriate behavior tends to be more effective in the long run than punishments for unacceptable behavior.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following needs is at the top of Maslow's hierarchy of needs?

Accepted Answer

A)  Security needs
B)  Social needs
C)  Physiological needs
D)  Esteem needs
E)  Self-actualization needsF) B) and D)
G) B) and C)

Question 13

According to Maslow's hierarchy of needs,the need for love,companionship,and friendship-the desire for acceptance by others is a part of the _____.

Accepted Answer

A)  security needs
B)  social needs
C)  physiological needs
D)  esteem needs
E)  self-actualization needsF) None of the above
G) B) and C)

Question 14

The Hawthorne Studies found that money was the primary motivator for employees.

Accepted Answer

A) True 
 B)False

Question 15

Human relations is the study of the behavior of individuals and groups in organizational settings.

Accepted Answer

A) True 
 B)False

Question 16

A Theory X manager is most likely to:

Accepted Answer

A)  trust his/her employees.
B)  avoid micro managing his/her employees.
C)  ignore physiological needs of employees.
D)  ignore security needs of employees.
E)  ignore self-actualization needs of employees.F) C) and D)
G) B) and E)

Question 17

What is an advantage of using a flextime schedules?

Accepted Answer

A)  It increases communication between managers and employees.
B)  It reduces the working hours of employees and thus reduces pressure.
C)  It allows two people to do one job.
D)  It reduces security risks.
E)  It improves ability to recruit and retain workers who wish to balance work and home life.F) A) and E)
G) A) and B)

Question 18

In the context of the Herzberg's two-factor theory,which of the following factors relate directly to the content of the work itself?

Accepted Answer

A)  Creativity
B)  Social needs
C)  Security needs
D)  Responsibility
E)  Self-respectF) A) and E)
G) A) and B)

Question 19

Which of the following options would prove most effective in overcoming the boredom associated with specialization?

Accepted Answer

A)  Flextime
B)  Job enlargement
C)  Job enrichment
D)  Telecommuting
E)  Job sharingF) A) and B)
G) A) and C)

Question 20

Which of the following is the last step in a typical motivation process?

Accepted Answer

A)  Need
B)  Motivation
C)  Objective
D)  Action
E)  SatisfactionF) A) and C)
G) All of the above

Exam 9: Motivating the Workforce

Which of the following needs is at the top of Maslow's hierarchy of needs?

Correct AnswerverifiedShow Answer

Blujay Pharmaceutical features the salesperson who has been the most successful during the previous quarter in the company newsletter.According to Maslow's hierarchy of needs,which of the following needs of employee is Blujay Pharmaceutical trying to meet?

Correct AnswerverifiedShow Answer

What is the rationale behind job enlargement strategies?

Correct AnswerverifiedShow Answer

In the context of the Herzberg's two-factor theory,which of the following factors relate directly to the content of the work itself?

Correct AnswerverifiedShow Answer

A Theory X manager is most likely to:

Correct AnswerverifiedShow Answer

According to Herzberg's two factor theory,the presence of which of the following factors is likely to motivate employees though their absence may not result in dissatisfaction?

Correct AnswerverifiedShow Answer

According to the classical theory of motivation,which of the following would motivate employees to work hard?

Correct AnswerverifiedShow Answer

Human relations is the study of the behavior of individuals and groups in organizational settings.

Correct AnswerverifiedShow Answer

According to managers who adopt McGregor's Theory X:

Correct AnswerverifiedShow Answer

A(n) _____ is the personal satisfaction and enjoyment that a person feels from attaining a goal.

Correct AnswerverifiedShow Answer

Maslow's hierarchy lists the most basic needs people strive to satisfy first at the top of the pyramid.

Correct AnswerverifiedShow Answer

Which of the following options would prove most effective in overcoming the boredom associated with specialization?

Correct AnswerverifiedShow Answer

Which of the following is the last step in a typical motivation process?

Correct AnswerverifiedShow Answer

Camden Inc.,a pharmaceutical company,allows woman to work from home on a part-time basis in cases where they needed to take care of kids.This arrangement is:

Correct AnswerverifiedShow Answer

The Hawthorne Studies found that money was the primary motivator for employees.

Correct AnswerverifiedShow Answer

Employees of Stork Industries are encouraged to participate in all aspects of the company.This action of Stork Industries is based on _____.

Correct AnswerverifiedShow Answer

What is an advantage of using a flextime schedules?

Correct AnswerverifiedShow Answer

Rewarding appropriate behavior tends to be more effective in the long run than punishments for unacceptable behavior.

Correct AnswerverifiedShow Answer

_____ is the difference between a desired state and an actual state.

Correct AnswerverifiedShow Answer

According to Maslow's hierarchy of needs,the need for love,companionship,and friendship-the desire for acceptance by others is a part of the _____.

Correct AnswerverifiedShow Answer

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