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Janice is a part of a work team comprised of five members. Explain the various ways in which this team may be organized and how it would impact the team's communication.

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Janice's team can be organized in three ...

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The ________ network is a type of formal small-group network that permits the entire group to actively communicate with each other.


A) wheel
B) virtual
C) all-channel
D) chain
E) matrix

F) A) and D)
G) A) and E)

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Stacey was at work when Ann, her sister, called to confirm their dinner plan the following weekend at their aunt Hilda's farmhouse. Stacey said she would call Joe, her husband, and get back to her. However, when Stacey called her back, Ann could not hear most of what she said because Jennifer, Ann's daughter, was crying loudly in the background. Who is the first sender in this scenario?


A) Jennifer
B) Hilda
C) Stacey
D) Ann
E) Joe

F) A) and B)
G) A) and D)

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Communication that flows to a higher level in the group or organization is called ________.


A) upward communication
B) lateral communication
C) horizontal communication
D) downward communication
E) intrapersonal communication

F) A) and C)
G) C) and D)

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Describe the various forms of nonverbal communication.

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Nonverbal communication includes body mo...

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People are likely to use automatic processing when ________.


A) their usage of heuristics related to the issue is high
B) their interest level in the issue is high
C) their reliance on logics and facts to make a decision is high
D) their need for cognition is high
E) their subject knowledge of the issue is high

F) B) and E)
G) B) and D)

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The informal communication network in an organization is ________.


A) based on clear and factual information
B) determined by organization
C) characterized by ambiguity
D) controlled by the management
E) rooted in issues of minimal importance to employees

F) A) and C)
G) C) and E)

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Explain how the grapevine functions and why it exists in organizational communication.

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The informal communication system is the...

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Discuss the advantages and disadvantages of written communication.

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Written communications include memos, le...

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Discuss the advantages and disadvantages of oral communication.

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The chief means of conveying messages is...

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